Client Experiences
What Clients Say
About Working With Us
A selection of feedback from organisations we've worked with across our three practice areas in Hong Kong.
Back to Home120+
Clients served since founding
95%
Post-engagement satisfaction rate
45+
Years combined advisory experience
4.8
Average client rating out of 5
Client Feedback
Recent Testimonials
Wing-Kit Lam
Founder, Manufacturing SME · Kowloon
I came to Cinnabar Arc without a clear picture of what our exit options actually were. The engagement helped us move from a vague plan to a specific roadmap — including some options I hadn't considered. The team was direct, which I found genuinely useful. They didn't tell me what I wanted to hear, they told me what was accurate.
Exit Strategy Planning · February 2025
Priya Yashvardhan
Chief Operating Officer · Financial Services
Our cross-functional structure had been causing delays for well over a year. We knew the problem existed but not how to address it without creating additional friction. Cinnabar Arc's diagnostic surfaced things people already knew but hadn't articulated collectively. The facilitated sessions led to agreements that have held up over the months since.
Team Effectiveness · January 2025
Benjamin Tsang
Managing Director · Technology Firm
We were expanding into a regulated sector and had no coherent approach to managing our regulatory relationships. The Cinnabar Arc team helped us understand who our key stakeholders were, what they cared about, and how to position ourselves constructively. The strategy document they produced is genuinely useful — not something filed and forgotten.
Regulatory Affairs Strategy · December 2024
Helena Fok
Co-founder, Professional Services · Wan Chai
What stood out was that Raymond stayed involved throughout — not just in the kickoff and final presentation. When our situation changed partway through the engagement, the work adapted accordingly. The exit readiness plan we ended up with reflected our actual situation, not the situation we described in week one.
Exit Strategy Planning · February 2025
Michael Ng
General Manager · Retail Group
Our leadership team spanned four functions that had historically operated quite separately. The team effectiveness programme gave us a structured way to surface the tensions — and more importantly, a facilitated process for developing practical agreements. Six months in, the improvements are noticeable. Not perfect, but meaningfully better.
Team Effectiveness · January 2025
Sophie Chan
Director of Compliance · Healthcare Group
Marcus brought a level of genuine understanding of Hong Kong's regulatory context that we hadn't found from generalist consultants. The stakeholder map he produced was detailed and accurate. The strategy has given our compliance team a clearer framework for prioritising regulatory engagement — which was exactly what we needed.
Regulatory Affairs Strategy · December 2024
Detailed Accounts
Client Success Stories
The Situation
A second-generation family business owner was approaching retirement age with no clear succession plan and conflicting views among family members about the future of the business. The company had not been valued formally and had no documented processes.
Our Approach
We conducted a structured assessment of business value drivers, facilitated a family discussion on objectives and constraints, evaluated three distinct exit pathways, and developed a phased readiness plan. The engagement ran over ten weeks.
What Changed
The family reached consensus on a trade sale within three years as the preferred route. A readiness checklist was agreed and is being worked through. The business owner described the process as the first time the family had discussed the topic productively.
The Situation
A firm with a four-practice structure had grown rapidly through a combination of organic growth and acquisition. Decision rights were unclear, information flowed poorly between practices, and client-facing teams were experiencing the consequences of internal disorganisation.
Our Approach
We conducted fifteen individual diagnostic interviews, mapped information flow and decision patterns, presented findings to the full leadership group, and facilitated two working sessions that produced agreed protocols on decision rights and information sharing.
What Changed
A follow-up session eight weeks later found that twelve of fifteen agreed commitments were being maintained. Client-facing teams reported fewer instances of conflicting information from different parts of the firm. One practice head described the improvement as "noticeable within two weeks."
The Situation
An overseas-headquartered fintech company was entering the Hong Kong market and had no established regulatory relationships or structured approach to managing the obligations that came with their intended licence category.
Our Approach
We mapped the relevant regulatory stakeholders across SFC, HKMA, and the Cyberport ecosystem, assessed existing engagement practices, and developed a proactive regulatory affairs strategy with tailored engagement plans and a horizon-scanning system for regulatory developments.
What Changed
The company entered the market with a structured regulatory engagement approach rather than reacting to developments as they arose. Their compliance team described having "a map rather than just a compass" — a clear picture of the landscape and how to navigate it proactively.
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HKICPA Affiliated
ISO 27001 Aligned
Asia Advisory Circle 2024
95% Client Satisfaction
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The experiences above reflect real engagements with clients who had specific, complex situations. We'd welcome the opportunity to understand yours.
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